Overall Customer Satisfaction

How would you rate the quality of the sales team's responses? *

Not satisfied at all

Not satisfied

Moderately satisfied

Satisfied

Very satisfied

Do you have any comment ?

How do you evaluate the adequacy of the need with the proposed solution? *

Not satisfied at all

Not satisfied

Moderately satisfied

Satisfied

Very satisfied

Do you have any comment ?

How would you rate the responsiveness of the sales team? *

Not satisfied at all

Not satisfied

Moderately satisfied

Satisfied

Very satisfied

Do you have any comment ?

Q4 - How do you evaluate the projects implemented on your site? *

	Engineering (upstream analysis, IT analysis, solution architecture solution, ...)	Solution installation	Commissioning and Reception of the solutions	Technical training (Maintenance Levels 1, 2 ..)	Change follow up of the team	Project management
Not satisfied at all
Not satisfied
Development & validation
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Project management
Respect of the deadlines

Do you have any comment ?

Q5 - How would you rate the quality of Prescom products? *

	CRITI-CALL	M5S	iMSARcall (Maritime)	Operators Stations - dispatchers (Omni Dispatch..)	Desktops - Dispatch consoles (Ester/ NanoTouch/ Micro Touch..)	PMR-TLE Gateways (TACTICOM)
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Recorders - Recorder Pro
Video Communication - Instant View

Do you have any comment ?

Q6 - How would you rate the Maintenance in operational condition ? *

	Telephone support (Tickets)	Hot Line (H24)	Repair Services (ARM..)	Corrective maintenance software	Preventive maintenance follow up / Visit (VMP)	Respect of the Guaranteed recovery time (GTR)
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Respect of the Guaranteed intervention time (GTI)

Do you have any comment ?

Q7 - What new technologie(s) do you expect to use in the near future ?

Radio (TETRA/TETRAPOL/DMR ..)

Telephony

MC-PTT (LTE) - new generation of critical services

Emergency call network (Emergency stop terminal ..)

Video (CCTV, video call ..)

Instant messaging service

If other, precise:

What are you projects or expectations ? *

I would like to meet your sales team to define future projects

I would like to receive informations on PRESCOM's new products

I would like to receive information on maintenance contract

I would like to meet with your sales team to make an assessment of the provided services

I don't have any particular request at this time

If other, precise:

Would you recommend PRESCOM's services to other organizations *

5 (Absolutely)

0 (not at all)

Do you have any comment ?

What is you activity area? *

Public Safety

Fire and Rescue Service

Emergency medical services

Sea Security

Defense

Transport

Industries & infrastructure operator

City

If other, precise:

Customer type *

Final user

Integrator

Editor, manufacturer

Consultant

If other, precise:

Overall Customer Satisfaction

BUSINESS PROCESS EVALUATION

How would you rate the quality of the sales team's responses? *

How do you evaluate the adequacy of the need with the proposed solution? *

How would you rate the responsiveness of the sales team? *

PROJECT

Q4 - How do you evaluate the projects implemented on your site? *

PRESCOM's PRODUCTS

Q5 - How would you rate the quality of Prescom products? *

MAINTENANCE IN OPERATIONAL CONDITION & AFTER SALES

Q6 - How would you rate the Maintenance in operational condition ? *

USED TECHNOLOGIES

Q7 - What new technologie(s) do you expect to use in the near future ?

YOUR NEEDS AND EXPECTATIONS

What are you projects or expectations ? *

RECOMMANDATIONS

Would you recommend PRESCOM's services to other organizations *

SOME INFORMATION ABOUT YOU

What is you activity area? *

Customer type *

Customer name (or site): *

Email Adress *