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Overall Customer Satisfaction
BUSINESS PROCESS EVALUATION
How would you rate the quality of the sales team's responses?
*
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Do you have any comment ?
How do you evaluate the adequacy of the need with the proposed solution?
*
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Do you have any comment ?
How would you rate the responsiveness of the sales team?
*
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Do you have any comment ?
PROJECT
Q4 - How do you evaluate the projects implemented on your site?
*
Engineering (upstream analysis, IT analysis, solution architecture solution, ...)
Solution installation
Commissioning and Reception of the solutions
Technical training (Maintenance Levels 1, 2 ..)
Change follow up of the team
Project management
Not satisfied at all
Not satisfied
Development & validation
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Project management
Respect of the deadlines
Do you have any comment ?
PRESCOM's PRODUCTS
Q5 - How would you rate the quality of Prescom products?
*
CRITI-CALL
M5S
iMSARcall (Maritime)
Operators Stations - dispatchers (Omni Dispatch..)
Desktops - Dispatch consoles (Ester/ NanoTouch/ Micro Touch..)
PMR-TLE Gateways (TACTICOM)
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Recorders - Recorder Pro
Video Communication - Instant View
Do you have any comment ?
MAINTENANCE IN OPERATIONAL CONDITION & AFTER SALES
Q6 - How would you rate the Maintenance in operational condition ?
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Telephone support (Tickets)
Hot Line (H24)
Repair Services (ARM..)
Corrective maintenance software
Preventive maintenance follow up / Visit (VMP)
Respect of the Guaranteed recovery time (GTR)
Not satisfied at all
Not satisfied
Moderately satisfied
Satisfied
Very satisfied
Site not involved
Respect of the Guaranteed intervention time (GTI)
Do you have any comment ?
USED TECHNOLOGIES
Q7 - What new technologie(s) do you expect to use in the near future ?
Radio (TETRA/TETRAPOL/DMR ..)
Telephony
MC-PTT (LTE) - new generation of critical services
Emergency call network (Emergency stop terminal ..)
Video (CCTV, video call ..)
Instant messaging service
If other, precise:
YOUR NEEDS AND EXPECTATIONS
What are you projects or expectations ?
*
I would like to meet your sales team to define future projects
I would like to receive informations on PRESCOM's new products
I would like to receive information on maintenance contract
I would like to meet with your sales team to make an assessment of the provided services
I don't have any particular request at this time
If other, precise:
RECOMMANDATIONS
Would you recommend PRESCOM's services to other organizations
*
5 (Absolutely)
4
3
2
1
0 (not at all)
Do you have any comment ?
SOME INFORMATION ABOUT YOU
What is you activity area?
*
Public Safety
Fire and Rescue Service
Emergency medical services
Sea Security
Defense
Transport
Industries & infrastructure operator
City
If other, precise:
Customer type
*
Final user
Integrator
Editor, manufacturer
Consultant
If other, precise:
Customer name (or site):
*
Email Adress
*